Presented with a life fulfilling opportunity, John founded WESTliving in 2009. He provides the strategic direction for creating the unique experiences our residents enjoy and empowerment of our Team Members to professionally excel. His personal and professional experiences provide the guiding values our Company demonstrates in making a meaningful difference in the lives WESTliving touches. Always striving to do something special, his critical thinking, attention to detail and genuine interest for continuous improvement sets a standard that transcends the senior housing industry. His integrity and the guiding principles of his leadership resonate in his frequently articulating ‘Our collective success is through a true sense of belonging for all’ and ‘Surround yourself with those that are supportive of what you want to accomplish.’ With over two decades of industry knowledge in senior housing, including AF Evans Company, NCB Development Services, and Bank of America, he guides WESTliving with precision, passion and uncompromising leadership.
Chief Operating Officer
Patrick leads the operations team in WESTclass culture and focus. Through his many years in senior housing, his passion for creating a customer centered approach is the hallmark of his WESTliving leadership. Determined, yet genuine, you can see Patrick’s uncompromising leadership through careful selection of Team Members who model specific WESTclass service standards, bringing a unique environment to life in our communities. Prior to WESTliving, Patrick held leadership positions with SSL Consulting, Benchmark Assisted Living, Marriott International, and HCR/Manor Care. His experiences, both personal and professional, provide leadership with a focus and direction that a customer’s needs and desires are unique, guiding the call to action and promotion of WESTclass service.
Vice President of Financial Reporting and Analytics
Providing financial tools that enable our Teams to proactively manage and provide more time to engage the customer is critical to Kimberly’s role. As a key contributor to guiding fiscal planning, Kimberly works with the communities to effectively map out fiscal performance objectives while developing strategic plans of appropriate financial stewardship. These tools enable a strong operating platform to deliver WESTclass services while strengthening our position to reinvest in our communities in many ways. With an extensive industry and service knowledge in both senior housing and hospitality, including SSL Consulting, Benchmark Assisted Living, Daley Hotel Group and Hotels of Distinction, Kimberly plays an extensive role in one of WESTliving’s core values; to reinvest our financial success in our communities and our Team Members.
Director of Programs and Product Development
Excellence in services and programs are at the heart of what WESTliving does each and every day in our communities. As Director of Programs and Product Development, Kathy builds our programs around understanding our residents and families. She engages our communities in program support, training, and inspiration to achieve excellence in our WESTclass service to our residents. Kathy has been in the healthcare industry for over 35 years and has previous experience as a Nursing Home Surveyor and Consultant, Registered Dietitian, Skilled Nursing Home Administrator, and has enjoyed blending those roles in her commitment to the assisted living industry since the late 1990s. Kathy has held previous leadership roles with SunHealth, Prestige and Premiera Care.
Director of Sales and Marketing
Carol guides the Marketing and Sales efforts for our WESTliving communities. The customer service experience is the focus of all sales and marketing efforts – assuring thoughtful guidance, personalized solutions and peace of mind in helping residents and families make the best informed decision is our philosophy. With over 20 years combined healthcare marketing, community relations, operations and assisted living/dementia care industry background, Carol understands a thoughtful senior focused marketing model that brings solutions and enhances seniors lives.
Director of Operations
Kelly supports the community General Managers within all aspects of the operation, keenly focused on hospitality and delivering WESTclass service. Derived from his 20+ years managing Hotels and Resorts, Kelly believes hospitality is the cornerstone of all that we do. For our Residents and Team Members alike, we provide an engaging, dynamic and fulfilling experience. Everything else flows from there. Working in key management roles for Wyndham International, Coast Hotels, and One Eighty/Leisure Care have guided Kelly’s leadership and drive to provide a unique experience for the customer. “The synergy that results from a like-minded group of diverse individuals has blossomed into a culture of empowerment and heart.”
Chief Technical Officer
David leads the Information Technology department providing new services and equipment to meet the changing technological needs of the Company. He brings a progressive approach in IT solutions to streamline technologies and enhancing the WESTliving Team’s focus on the customer. David began his career in 1997 as a Help Desk Technician at West Corporation, one of the largest customer relationship management providers in the world. His success and progressive thinking earned him internal promotions through various positions, becoming the LAN Administration Manager for West Corporation in 2006. David joined the West Development Team, the Corporate Services division of WESTliving, in 2007 as the Information Technology Manager. With their expansive growth, and David’s innovative thinking and customer driven service approach, he earned a promotion to his currently held position as the Chief Technical Officer. The Information Technology department’s central interests remain in hospitality operations, healthcare technology, and care for seniors through education.
Chief Financial Officer
Marc understands world class service at the home office is just as important for WESTclass service to be executed at the communities. He leads the administrative functions of accounting, Human Resources and Information Technology for WESTliving. His focus on client service, accountability and integrity has always served as guiding values in his professional life. Prior to joining WEST, Marc managed the Private Client Services practice of the Deloitte Tax LLP Orange County office as a Director. Marc was also previously Managing Director at myCFO, Inc. in Orange County, CA. He is a member of the American Institute of Certified Public Accountants, American Bar Association and California Society of CPAs and sits on several charitable boards throughout Orange and San Diego Counties.
Human Resources Director
Jessica joined West Development, the Corporate Services division of WESTliving, in 2008 to provide Human Resources support to the Company’s premier hospitality entities. Her background in hospitality aligns perfectly with the WESTliving Team’s focus on service excellence. In her time with WESTliving, she has partnered with senior management on Team Member initiatives to champion WESTliving’s culture of exceptional service. Jessica has held Human Resources positions with Graphic Converting, Welk Resorts and Karl Strauss Breweries. Her focus on the internal customer, coupled with her drive to make a meaningful difference, add value to Team Member development, support and services.